Shipping policy

reCAP products are packaged and shipped from Erie, PA, and we make every effort to ensure your order is packaged securely and shipped promptly. Products normally ship within three business days via the United States Postal Service.

Please notify us within 14 days from your order date if you do not receive your package.

Free shipping on orders $30+ and flat rate shipping of $5.99 apply to US retail orders only.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless there is a merchant error. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.

This shipping policy pertains to customers located in the United States and Canada only.

Our goal is to ship orders out the day they arrive if received by 11:00am ET (excluding holidays & weekends). For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated. While Mason Jars Company works closely with its vendors to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including: your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.