Shipping policy

Effective date: July 23, 2026

1. Where we ship

We ship throughout the United States and Canada, and in some cases we can arrange shipping to other countries. If you would like to order from outside the United States or Canada, contact us at info@recapmasonjars.com before ordering so we can confirm availability and shipping cost.

2. Processing and delivery

Orders are packed and shipped from our United States fulfillment center. We aim to ship most orders within three business days, excluding weekends and holidays. For your protection, orders may be reviewed for payment authorization and address verification, which can occasionally add a short delay. Once an order ships, delivery time depends on the carrier and your location.

3. Shipping rates

United States retail orders qualify for free shipping on orders of 30 dollars or more, and a flat rate of 5.99 dollars applies to United States retail orders below that amount. Rates for Canada, international orders, and wholesale or other order types are calculated at checkout or arranged separately.

4. Tracking and delays

Please let us know within 14 days of your order date if you have not received your package so we can help locate it. Various factors outside our control can affect delivery times, including weather, carrier performance, holidays, and other events.

5. Lost, damaged, or misdelivered packages

Shipping charges are non-refundable for undelivered, unclaimed, or returned packages unless the cause was our error. We are not responsible for damage that occurs during shipping or for packages delivered to an address you provided incorrectly. If your package arrives damaged, contact us at info@recapmasonjars.com with your order number and photos and we will work with you on a resolution.

6. Changes

We may update this Shipping Policy at any time. Questions can be sent to info@recapmasonjars.com.